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Join our growing staff and advance your career in a global translation company.

We are always seeking experienced, flexible and proactive candidates with personal initiative and organizational skills.

We offer accommodation and an incredible work experience.  

OPEN POSITIONS

Localization Project Manager

As a member of the Global Operations Team, you will support the Operations Support Team with the production of language services in accordance with our ISO-accredited quality management system.

RESPONSIBILITIES:

The core elements of your job are:

People

  • Liaise with our global Operations Team.
  • Liaise with our Linguist Community.

Operations

  • Manage regular projects covering the basics of our services to meet revenue and margin targets.
  • Carry out text analyses and other text processing, including typesetting, tabulation, artwork and page layout.
  • Carry out Quality Assurance tasks.
  • Support our Interpreting Team occasionally by coordinating out of hours bookings and completing administration tasks.
  • Source the most appropriately skilled linguists or service providers.
  • Use translation management software to leverage internal and translation memory (TM) segment repetitions.
  • Manage and maintain translation assets (translation memories, termbases).
  • Adhere to our ISO-accredited quality control procedures.
  • Update the company’s administration systems for project, supplier and client data in accordance with our procedures.
  • Liaise with our clients and Operations Teams requiring support.

Clients

  • Work with established accounts – providing helpful, knowledgeable and friendly support to our clients.
  • Resolve client disputes under the Team Leader’s supervision.
  • Liaise with Accounts, Technology, Sales and Marketing staff to ensure excellent quality of service and high standards of customer care.

REQUIREMENTS:

  • Working hours: Monday to Friday, from 9 am to 5 pm EST.

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Localization Program Manager

The Squad Lead is responsible for delivering services and solutions to the company customers. The Squad Lead manages or directs a team comprised of different cross functional roles to work with clients and understand their requirements, engage the global team in the fullfilment of those requirements, and craft and deliver client solutions. The Squad Lead acts as the spokesman and facilitator of the Squad and is accountable for achieving assigned Objectives and Key Results (OKRs).

RESPONSIBILITIES:

The following is a non-exhaustive list of accountabilities and responsibilities of a Squad Lead:

  • In concert with Operations leadership, define quarterly Squad OKRs in alignment with the company OKRs.
  • Define cross functional squad roles and responsibilities based on achieving OKR results.
  • Measure and report OKR result progress on a weekly basis.
  • Responsible for performance management (supervision, coaching, career development, and people activities such as time off and expense approval) of direct reports.
  • Design, implement, and deliver client solutions/programs.
  • Monitor financial and operational metrics (KPIs). Implement and execute production process improvements resulting in increased customer satisfaction, operational leverage, project profitability, and resource productivity.
  • Facilitate effective interaction and encourage synergies between the different roles within the same squad.
  • Drive the adoption of existing and new production tools (e.g. Relay, PBI, WD) in compliance with defined processes and procedures.
  • Oversee issue management: client escalations, CAPAs initiatives, vendor performance or internal escalations.
  • Point of Escalation for Squad team members.
  • With the squad team, manage and forecast team capacity.
  • Responsible for training of new Squad team members .
  • Conduct month end audits to confirm squad is compliant with accurate and timely client billing.

 

Supervisory Responsibilities

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Availability to travel for work commitments is a must.

 

REQUIREMENTS:

  • Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Proven ability to lead large diverse teams, both local and remote.
  • Knowledge of the language services industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
  • Demonstrated success at managing large accounts and/or projects.
  • Curiosity and creativity to question existing processes and approaches and innovate new ones.
  • Proven experience in development of processes and ideas.
  • Experience in financial and operational management.
  • Customer relationship management.
  • Must be available to travel for work related commitments.

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Project Manager Weekend

The Translation Project Manager is accountable for developing and implementing service delivery systems to meet client needs and expectations.

This individual must embody the company culture and values, leading by example to care deeply about our employees and customers, take the initiative every day to foster an environment of continuous improvement, and model integrity in all aspects of work and life.

RESPONSIBILITIES:

  • Assist in evaluating the Translation Department’s needs and communicate with the manager on possible steps to address these needs. Recommend improvements in processes and systems.
  • Format translated document files with Microsoft and Adobe Suite (AI, InDesign, Photoshop) before finalizing with clients.
  • Provide sales support and client consulting by attending client meetings and conference calls.
  • Plan and implement project schedules.
  • Identify training that could be helpful for project managers.
  • Keep up to date with trends in the translation industry by reading ATA magazine, CSA articles, watching relevant webinars on software and technology.
  • Log every complaint in complaint log with 4 hours of knowledge of said complaint.
  • Ensure all vendors bill us same day as agreements stipulate.
  • Organize and maintain all department records in Translation Management System (TMS) and on the Translation Drive (project folders).
  • Create quotes by determining necessary services, vendor costs, and desired turnaround time.
  • Request competitive pricing from vendors for jobs over 10,000 words if needed, or if the project does not fall under the standard services or rates.
  • Locate and assign appropriate vendors for each project according to project criteria following client approval.
  • Provide updates to customers on project status.
  • Communicate with vendors regarding updates on projects and problems.
  • QA all documents received from vendors before delivery to the client.
  • Promote friendly relations and trust with customers and vendors.
  • Deliver quotes on the job in the same day, if possible. More extensive quotes are to be delivered within one business day unless the client is notified beforehand and is kept updated as to the progress.
  • Assist the Department manager or Sr. Project Manager as needed.
  • Willingness to work alternate hours to cover client needs, outside of regular business hours, on occasion.

REQUIREMENTS:

  • EST working hours.

  • Strong verbal and written communication skills.

  • Working days: Friday to Monday.

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Vendor Manager Assistant

We are looking for a proactive, organized person with multitasking skills and client directed.

RESPONSIBILITIES:

  • Recruiting and incorporating new external linguists for all languages.
  • Negociating rates and work conditions for external linguists.
  • Monitoring the linguistic quality of the external linguists, reporting problems and proposing solutions along with other areas.
  • Assisiting Project Management Office with project assignments.
  • Replying to freelancers’ requests via email.
  • Assisting the Vendor Manager with daily tasks on Redmine or other request.
  • Organizing permalancers’ schedules.
  • Assisting freelancers.

REQUIREMENTS:

  • Previous experience in Vendor Management or Recruitment in the Translation Industry.
  • Detailed Oriented.
  • Excellent English level.
  • Multitasking skills.
  • Excel: intermediate level.
  • LinkedIn: basic level.
  • Full time availabilty (12pm to 8pm GMT-3).

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Senior PM

We are looking for a Senior PM with leadership competencies:

RESPONSIBILITIES:

  • Project Management.

  • Execution of projects in a timely manner.

  • Interpretation and fulfillment of clients’ requirements and specifications and their correct communication to internal resources.

  • Clear, effective, and polite communication with both clients and linguists.

  • Coordination of resources and people involved in each project.

REQUIREMENTS:

  • National Public Translator of English (preferred) – English Teacher (preferred).

  • Proven knowledge of CAT tools.

  • Language skills: fluent English.

  • Communication skills.

  • Potential for team management or experience in human resources management.

  • Goal orientation.

  • Strong motivation and the ability to contribute to a pleasant work environment.

  • Strategic or global vision in working with clients/accounts and internal company teams.

  • Full time position.

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