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Join our growing staff and advance your career in a global translation company.

We are always seeking experienced, flexible and proactive candidates with personal initiative and organizational skills.

We offer accommodation and an incredible work experience.  

OPEN POSITIONS

Customer Success Administrator

RESPONSIBILITIES:

  • Build and maintain effective relationships with all internal and external clients.
  • Take incoming customer requests via telephone and email.
  • Ensure appointment details are accurately logged into the scheduling system.
  • Quality Assurance of appointments being entered by team members.
  • Manage effective and timely communications with interpreters and clients – such as: regular status reports of confirmed, cancelled and outstanding appointments.
  • Keep all assignment and/or client-related information strictly confidential.
  • Field questions and feedback from clients/vendors; relay information to management and other team members to continually improve personal and team performance.
  • Customer service to both internal and external customers.
  • Provide analytics that improve the performance of the team.
  • Assist in scheduling resources to open appointments.
  • Other administrative duties as assigned.

REQUIREMENTS:

  • At least 1 year in customer-facing role.
  • Exceptional interpersonal skills and communication skills (written and oral).
  • Possess a consultative nature – ability to influence others to maximize client satisfaction.
  • Knowledge of customer service principles and practices is required.
  • Attention to detail and accuracy; ability to maintain confidential information.
  • Ability to communicate effectively across cultures and in a variety of customer facing situations.
  • Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems.
  • Creative thinker who takes the initiative to get tasks completed.
  • Must possess the ability to multi-task and perform in a fast-paced environment.
  • Part time availabilty (1:00 PM to 5:00. EST.)

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Vendor Manager Assistant

We are looking for a proactive, organized person with multitasking skills and client directed.

RESPONSIBILITIES:

  • Recruiting and incorporating new external linguists for all languages.
  • Negociating rates and work conditions for external linguists.
  • Monitoring the linguistic quality of the external linguists, reporting problems and proposing solutions along with other areas.
  • Assisiting Project Management Office with project assignments.
  • Replying to freelancers’ requests via email.
  • Assisting the Vendor Manager with daily tasks on Redmine or other request.
  • Organizing permalancers’ schedules.
  • Assisting freelancers.

REQUIREMENTS:

  • Previous experience in Vendor Management or Recruitment in the Translation Industry.
  • Detailed Oriented.
  • Excellent English level.
  • Multitasking skills.
  • Excel: intermediate level.
  • LinkedIn: basic level.
  • Full time availabilty (12pm to 8pm GMT-3).

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Project Manager

The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects.

The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.

RESPONSIBILITIES:

  • Project planning, scoping, requirements gathering and validation with the client.
  • Identifying and working with the relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule requirements.
  • Leading the internal and external team to successful execution and delivery of client projects.
  • Creating schedule and monitoring timeliness of delivery.
  • Managing the budget and controlling project costs.
  • Process documentation and knowledge management.
  • Ensuring profit of the project is maintained through the management of margin.
  • Project planning, scoping, requirements gathering and validation with client.

REQUIREMENTS:

  • Bachelor’s degree (B.A.) from a college or university in related field or equivalent work experience.

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Customer Success Representative

The Customer Success Representative is responsible for maintaining long-term, mutually beneficial relationships with assigned clients and interpreters. The position is a fast-paced environment with the ability to creatively maneuver simultaneous care requests across multiple channels, including phone, email, scheduling software, and mass texting platforms. Attention to detail and excellent interpersonal skills are required to work with many concurrent activities. Success is measured by filling all appointments with the most qualified interpreters to alleviate the natural uncertainty and anxiety associated with approaching an important life event in a foreign language. If you are driven by making a difference in others’ lives and knowing their quality of life could be improved by your efforts, this is the role for you.

This individual must embody the company culture and values, leading by example to care deeply about our employees and customers, take the initiative every day to foster an environment of continuous improvement, and model integrity in all aspects of work and life.

RESPONSIBILITIES:

  • Build and maintain effective relationships with all assigned clients and interpreters.
  • Take incoming customer requests (via telephone, email, scheduling software).
  • Ensure appointment details are accurately logged into the scheduling system as required by client’ standards.
  • Implement, confirm, and monitor the appropriate level of an interpreter for all assigned appointments.
  • Provide creative solutions to fill all appointments with the proper level of interpreter.
  • Resolve scheduling conflicts (cancellations, overlaps, rescheduled appointments), notifying both the interpreter and the customer in a timely manner.
  • Analyze scheduling trends and interpreter feedback to maximize coverage and successfully fill all assigned appointments.
  • Manage useful and timely communications with interpreters and clients by scheduling interpreters and regular status reports of confirmed and outstanding appointments.
  • Keep all assignment and/or client-related information strictly confidential.
  • Field questions and feedback from clients/vendors; relay information to management and other team members to continually improve personal and team performance.
  • Collaborate with Interpreter Recruiting to identify future interpreter headcount needs based on appointment requests and forecasts.
  • Provide customer service to both internal and external customers.
  • Optimize schedules to ensure fill rates.

REQUIREMENTS:

  • Attention to detail and accuracy; ability to maintain confidential information.
  • Ability to communicate effectively across cultures and in a variety of customer-facing situations.
  • Technical aptitude, familiarity in effective simultaneous use of multiple telecommunication systems.
  • Exceptional interpersonal skills and communication skills (written and oral).
  • Creative thinker who takes the initiative to get tasks completed.
  • Possess a consultative nature – the ability to influence others to maximize client satisfaction.
  • Ability to multi-task and perform in a fast-paced environment.
  • Knowledge of customer service principles and practices.
  • Established foundation of medical terminology helpful but not required (medical scheduler, nurse’s assistant, etc.
  • College degree desired but not required.
  • At least 2 years in a customer-facing role.

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Project Manager Weekend

The Translation Project Manager is accountable for developing and implementing service delivery systems to meet client needs and expectations.

This individual must embody the company culture and values, leading by example to care deeply about our employees and customers, take the initiative every day to foster an environment of continuous improvement, and model integrity in all aspects of work and life.

RESPONSIBILITIES:

  • Assist in evaluating the Translation Department’s needs and communicate with the manager on possible steps to address these needs. Recommend improvements in processes and systems.
  • Format translated document files with Microsoft and Adobe Suite (AI, InDesign, Photoshop) before finalizing with clients.
  • Provide sales support and client consulting by attending client meetings and conference calls.
  • Plan and implement project schedules.
  • Identify training that could be helpful for project managers.
  • Keep up to date with trends in the translation industry by reading ATA magazine, CSA articles, watching relevant webinars on software and technology.
  • Log every complaint in complaint log with 4 hours of knowledge of said complaint.
  • Ensure all vendors bill us same day as agreements stipulate.
  • Organize and maintain all department records in Translation Management System (TMS) and on the Translation Drive (project folders).
  • Create quotes by determining necessary services, vendor costs, and desired turnaround time.
  • Request competitive pricing from vendors for jobs over 10,000 words if needed, or if the project does not fall under the standard services or rates.
  • Locate and assign appropriate vendors for each project according to project criteria following client approval.
  • Provide updates to customers on project status.
  • Communicate with vendors regarding updates on projects and problems.
  • QA all documents received from vendors before delivery to the client.
  • Promote friendly relations and trust with customers and vendors.
  • Deliver quotes on the job in the same day, if possible. More extensive quotes are to be delivered within one business day unless the client is notified beforehand and is kept updated as to the progress.
  • Assist the Department manager or Sr. Project Manager as needed.
  • Willingness to work alternate hours to cover client needs, outside of regular business hours, on occasion.

REQUIREMENTS:

  • EST working hours.

  • Strong verbal and written communication skills.

  • Working days: Friday to Monday.

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Senior PM

We are looking for a Senior PM with leadership competencies:

RESPONSIBILITIES:

  • Project Management.

  • Execution of projects in a timely manner.

  • Interpretation and fulfillment of clients’ requirements and specifications and their correct communication to internal resources.

  • Clear, effective, and polite communication with both clients and linguists.

  • Coordination of resources and people involved in each project.

REQUIREMENTS:

  • National Public Translator of English (preferred) – English Teacher (preferred).

  • Proven knowledge of CAT tools.

  • Language skills: fluent English.

  • Communication skills.

  • Potential for team management or experience in human resources management.

  • Goal orientation.

  • Strong motivation and the ability to contribute to a pleasant work environment.

  • Strategic or global vision in working with clients/accounts and internal company teams.

  • Full time position.

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Assistant Interpreting Project Manager & Billing Specialist

The outsourced Assistant Interpreting Project Manager & Billing Specialist will be an integral part of the Interpreting Department performing the duties outlined below.

RESPONSIBILITIES:

Finance

  • Review and process consultant invoices for interpreting.
  • Issue client invoice for specific, large volume clients on a monthly basis.
  • Issue telephonic invoices for all clients on a monthly basis.
  • Support collections efforts.
  • Follow up with Interpreters who have yet to submit their timesheets on time.

Project Management & Administrative Support

  • Fulfil clients’ interpreter requests using the Interpreting Department Scheduling Platform as further described below.
  • Select interpreters for assignments according to assignment specifics. Make sure that the interpreter’s qualifications, certifications and experience correspond with the assignment requirements and specifications.
  • Provide project-related information, if requested/required, between department manager, client and interpreter during the course of a project.
  • Send email confirmations to client and interpreter.
  • Troubleshoot any unexpected problems.
  • Ensure clients are informed on the status of their assignments and address any issues.
  • Issue telephonic interpreting contacts and monitor usage.

RFP support

  • Assist with signatures, printing and compilation of hard copy RFPs as needed.

REQUIREMENTS:

  • Good communication and customer service skills.
  • Proficiency in Microsoft Office required.
  • Knowledge of QuickBooks a plus.
  • Ability to multitask.
  • General admin-office experience.
  • Interest in foreign languages and cultures (Preferred but not required).
  • Availability to work full time (EST time zone).

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